CGV AND LEGAL MENTIONS
By accessing this website, accessible at the URL https://www.cvkswiss.com, browsing or using this site, you agree to these terms and conditions of the site. You should read these "Terms and Conditions" carefully and check them for any changes on your subsequent visits. Your use of the site after any changes to the terms and conditions indicates that you accept them.
In these Terms and Conditions, "we" means CVK. "we" and "our" shall be construed accordingly and "you" means our customer or potential customer for the products sold by us. " your » will therefore be interpreted accordingly.
Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS
The General Conditions of Sale or “General Conditions” are applicable exclusively by the Operator on the Website.
They can also be communicated to him on simple request by any means.
Our General Conditions are affixed to the customer who acknowledges, by ticking a box or by clicking on the button provided for this purpose, to have read them and to have accepted them.
Article 3 – PRODUCTS
Our site represents our brand, in its substance and in its form.
The Products presented on the Site are each the subject of a description mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document.
The Customer remains responsible for the terms and consequences of his access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at his expense. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.
The Customer acknowledges having verified that the computer configuration it uses is secure and in working order.
Article 4 – ORDERS
Anyone who places an order privately on our website www.cvkswiss.com declares that they are over 18 years old and have the legal capacity or, failing that, parental authorization allowing them to conclude the contract. Otherwise, in order to settle a possible dispute, we reserve the right to directly contact the person(s) with parental responsibility or the representative of the person concerned. We will therefore be authorized to require the person or persons having parental custody or the representative of the person concerned to pay for all orders placed by the person concerned.
Any person who places an order for professional use on the Site declares to have the authorization of the company, entity or any other similar structure for which he acts, to conclude the contract in his name. In particular, if the person concerned has placed an order using his professional e-mail address, authorizes us to admit that his company, entity or any other similar structure agrees to pay for the order(s) placed. In order to settle any dispute, we reserve the right to contact the person who placed the orders and will be authorized, but not limited to, to require the person or company concerned to settle all orders placed.
With the exception of any mention to the contrary appearing in these General Conditions and without prejudice to the right of withdrawal provided for by applicable law, the Customer's orders are firm and definitive.
The Customer undertakes to read the General Conditions of Sale then in force before accepting them and to confirm the terms and any costs of delivery and withdrawal prior to payment of his order. Confirmation of the order entails acceptance of the T&Cs and forms the contract.
The contractual information relating to the order (including in particular the order number) will be confirmed by e-mail in good time and at the latest at the time of delivery. We strongly advise the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Customer in the "my account" space. The Operator also advises the Customer to print and/or archive this invoice on a reliable and durable medium as proof.
Any email that will be sent to the Customer as part of an order will be sent to the email address that the Customer uses to identify himself in his customer area.
We reserve the right not to validate the Customer's order for any legitimate reason, in particular in the event that:
The Customer does not respect the General Conditions in force when ordering;
The Customer's order history shows that sums remain due under previous orders;
One of the Customer's previous orders is the subject of a dispute being processed;
The Customer did not respond to a request for confirmation of his order sent to him by the Operator.
Any order modification by the Customer after confirmation of his order is subject to our agreement. We authorize ourselves to refuse this request.
The information communicated by the Customer when placing the order (in particular name and delivery address) is binding on the latter. Thus, the responsibility of the Operator cannot in any way be sought in the event that an error when placing the order prevents or delays delivery/delivery.
The Customer declares to have the full legal capacity allowing him to engage under these General Conditions.
In the event of a breach by the Customer of one of the provisions hereof, the Operator reserves the right to terminate the said Customer's account without notice.
Article 5 – TERMS OF PAYMENT AND SECURITY
The Customer expressly acknowledges that any order made on the Site is an order with payment obligation, which requires the payment of a price against the supply of the Product ordered.
In any event, we reserve the right to check the validity of the payment, before dispatching the order, by any means necessary.
The Operator uses the online payment solution adapted to its use.
Orders can be paid for using one of the following payment methods:
Payment by credit card. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these coordinates are not accessible to third parties.
Payment by Crypto Wallet. Means of payment available, in the cryptos-currencies available on our site. Fees are the responsibility of the customer.
The Customer's order is recorded and validated upon acceptance of payment by the bank.
The Customer's account will be debited with the corresponding amount only when (i) the details of the bank card used have been verified and (ii) the debit has been accepted by the bank that issued the bank card.
The impossibility of debiting the sums due will result in the immediate nullity of the sale.
The credit card may in particular be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.
Article 6 – PAYMENT OF THE PRICE
The price of the Products in force at the time of the order is indicated in CHF, all taxes included (TTC) excluding delivery and transport costs, unless mentioned.
The price is payable in (CHF), (EUR), (GBP), (USD) exclusively. The price is payable in full after confirmation of the order.
In the event that delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the validation of the order by the Customer. The total amount owed by the Customer and its details are indicated on the order confirmation page.
Article 7 – FORMATION OF THE CONTRACT
The contract between the Operator and the Customer is formed when the Customer sends the confirmation of his order.
The Customer's attention is particularly drawn to the method of acceptance of the order placed on the Site. When the Customer places his order, he must confirm it by the "double-click" technique, i.e. after having selected the Products added to the basket, the Customer must check and possibly correct the content of his basket (identification, quantity of products selected, price, terms and delivery costs) before validating it by clicking on "I validate my delivery", then he acknowledges accepting these T&Cs before clicking on the "I pay" button , finally he validates his order after having filled in his bank details. The "double click" is equivalent to an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Customer.
The archiving of communications, purchase orders and invoices is ensured by the Operator on a reliable and durable medium so as to constitute a faithful and durable copy. These communications, purchase orders and invoices can be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Customers.
Article 8 – SHIPPING AND DELIVERY
Delivery means the transfer to the Customer of physical possession or control of the Product.
The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.
The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.
Delivery times are announced in working days on the Site when ordering. These deadlines include the preparation and shipping of the order as well as the deadline provided by the carrier.
The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to him to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.
On delivery, you may be asked to sign a receipt.
No delivery will be made to a PO box.
Upon delivery, it is the Customer's responsibility to check that the Products delivered comply with his order and that the package is sealed and undamaged. If this is not the case, the Customer must imperatively indicate this on the delivery note. No claim on the quantity or condition of the Product will be accepted when the claim has not been made on the delivery slip.
Article 9 – RIGHT OF WITHDRAWAL
In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 and following of the Consumer Code, the Customer is invited to complete the standard withdrawal form by clicking on the link below
The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.
If necessary, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:
Name, geographical address, telephone number and e-mail address;
decision to withdraw by means of an unambiguous declaration (for example, letter sent by post or e-mail when these contact details are available and therefore appear on the standard withdrawal form). The Customer can use the model withdrawal form, but it is not mandatory.
For the attention of the Target Company in the header hereof (reproduce address) by email to email@example.com
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the provision of services (*) below:
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (if this form is notified on paper):
(*) Strike out the useless mention.
Return costs are the responsibility of the Customer.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.
Otherwise, the aforementioned possibility of return is void.
In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.
The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements enabling the Customer's reimbursement to be implemented. This refund may be made by the same means of payment as that used for the Customer. To As such, the Customer having paid for his order in the form of credit notes / gift vouchers may be reimbursed by credit notes / gift vouchers according to the Operator's wishes.
By accepting these Conditions, the Customer expressly acknowledges having been informed of the terms of withdrawal.
ARTICLE 10 – LIABILITY AND WARRANTY
The Operator cannot be held responsible for the non-performance of the contract by the Customer or due to an event qualified as force majeure by the competent courts or even for the unforeseeable and insurmountable fact of any third party hereto.
The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions on the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and/or their presentation.
The Operator cannot be held responsible for the use that would be made of the Site and its services by the Customers in violation of these General Conditions and for the direct or indirect damage that this use could cause to a Customer or to a third party. In particular, the Operator cannot be held liable for false declarations made by a Customer and for his behavior vis-à-vis third parties. In the event that the responsibility of the Operator is sought because of such behavior of one of its Customers, the latter undertakes to guarantee the Operator against any judgment pronounced against it as well as to reimburse the Operator of all costs, including attorneys' fees, incurred for its defence.
ARTICLE 11 – AFTER-SALES SERVICE
The after-sales services performed by the Operator and not covered by the commercial guarantee are the subject of a contract, a copy of which is given to the Customer.
Claims made under the guarantees must be sent to the after-sales service at the following address:
email address: firstname.lastname@example.org
postal address: Rue des Rasses 16 / 1450 Sainte-Croix / Switzerland
The Products must be returned new, complete and in their original condition and packaging after receipt and confirmation of the complaint by the after-sales service.
The Customer must pay the shipping costs.
ARTICLE 12 – GENERAL PROVISIONS
ENTIRE AGREEMENT OF THE PARTIES
These General Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute all of the rights and obligations of the Company and the Operator relating to their subject. If one or more stipulations of these General Terms and Conditions were declared void pursuant to a law, regulation or following a final decision by a competent court, the other stipulations shall retain their full force and scope. In addition, the fact for one of the parties to these General Conditions not to avail itself of a breach by the other party of any of the provisions of these General Conditions cannot be interpreted as a waiver on its part of rely in the future on such breach.
CHANGES TO TERMS
The Operator reserves the right to modify at any time and without notice the content of the Site or the services available there, and/or to temporarily or permanently cease to operate all or part of the Site.
In addition, we reserve the right to modify these General Conditions at any time and without notice. The Customer is therefore required to refer to these General Conditions before any use of the Site.
The Customer acknowledges that the Operator cannot be held responsible in any way whatsoever towards him or any third party as a result of these modifications, suspensions or terminations.
The Operator advises the Customer to save and/or print these General Conditions for safe and durable storage and thus be able to invoke them at any time during the performance of the contract if necessary.
These General Conditions are governed, interpreted and applied in accordance with Swiss law.
ACCEPTANCE OF THE GENERAL CONDITIONS BY THE CUSTOMER
The Customer acknowledges having carefully read these General Conditions.
By registering on the Site, the Customer confirms that he has read the General Conditions and accepts them, making him contractually bound by the terms of these General Conditions.
The General Conditions applicable to the Customer are those available on the date of the order, a copy dated to date of which can be given to the Customer at his request, it is therefore specified that any modification of the General Conditions which would be made by the Operator does not will not apply to any order made previously, except with the express agreement of the Customer at the origin of a given order.
If you have any questions regarding these terms and conditions, you can contact us at:
von Känel Luxury
16 Rue des Rasses
Contact email: email@example.com
Such. : +41.79.706.33.05
VAT number: CHE-186.776.276
Corentin Von Kaenel has always loved geometry, precision, and the notion of proportion. He started humbly in a small workshop in Sainte-Croix, investing in conventional machines to develop his business and his know-how. In 2022, he proudly opened his own business, dedicated to creating jewelry and luxury products. A journey marked by passion and determination, which has shaped his destiny in the world of creation and precision.
When craftsmanship meets excellence, luxury becomes a work of art.
Respect for traditions, innovation, and know-how guide the way in which its creations are designed and manufactured. These values combine to create products of excellence, where aesthetics, creativity and craftsmanship are at the heart of its approach.
The workshops are located in Sainte-Croix, a Swiss commune located on the balcony of the Jura.
Considered the cradle of excellence in artistic mechanics, music boxes and watchmaking, this town offers limitless creative openness.
CVK places a high priority on ethics.
The traceability of materials, whether metals or precious stones, is essential. Partner companies that work with precious materials are certified by the RJC.
Swiss goldsmiths and jewelers proudly displaying the “Ecological Gold” label are committed to creating exceptional jewelry without using precious metals extracted from mines. Their semi-finished materials come from a source certified by the Responsible Jewelery Council (RJC) of London, ensuring the exclusive use of recycled precious metal. This approach respects both our commitment to geographical standards protected by Swiss and international laws and treaties, while maintaining quality and authenticity in our creations, in accordance with Swiss Made requirements.